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Wolstan & Goldberg
Eye Associates

TELO Medical Center
1st Floor, Ste 100
23600 Telo Ave
Torrance CA 90505

Phone: (310) 543-2611
Fax: (310) 543-2056

Office Hours:

Mon-Fri: 8AM-5:30PM

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FAQ

Q:  Is there a difference between an Ophthalmologist and an Optometrist?
A:  Yes, an Ophthalmologist (MD) has a medical degree and is licensed to practice medicine and perform eye surgery. An Optometrist (OD) has a degree in optometry and is licensed to practice optometry.

Q: What is a dilated eye exam? Do I need one?
A: A dilated eye exam is a gentle procedure in which your pupils are dilated with drops so that an Ophthalmologist can view the back of your eye to look for common eye diseases and vision problems. A dilated eye exam is suggested once a year to help protect your sight and catch early eye disease which may have no warning signs.

Q: Will I need a driver if I’m dilated?
A:  Dilation can cause temporary light sensitivity and blurry vision. Dilation can last between 4-6 hours but varies from patient to patient. Generally, patients do not mind dilation and are able to drive with the pair of dark glasses we provide. But, if you feel your driving ability may be jeopardized please bring a driver.

Q: What insurance do I use?
A: If you are visiting your Ophthalmologist for a medical reason such as glaucoma, cataracts, eye infections and/or other eye conditions you would use your MEDICAL insurance.  If you are coming in for a routine eye exam and a prescription for glasses you may use a VISION plan.
*Your insurance plan may have a supplemental vision plan. Please contact your insurance plan to inquire about vision plans.

Q: Do you take my vision plan?
A:  We accept Vision Service Plan (VSP) and MESVision (MES).

Q: Do I need a referral to come to your office?
A:  Most private insurances do not require an authorization to see a specialist. However, if you have an HMO you may be required to obtain an authorization from your Primary Care Physician prior to your visit.

Q: I don’t have insurance, can I still come to your office?
A: Of course. We give a courtesy 10% discount for payments received at the time of service. We also offer financing through CareCredit.

Q: What is a Refraction? Does my insurance cover it?
A: Refraction is a service that determines a person’s prescription for glasses. Most insurance plans do not cover refractions. A supplemental vision plan may pay for the Refraction depending on your coverage. Please contact your insurance plan to inquire about Refractions.

Q: Can I get glasses at your office? What designers do you carry?
A: We have a beautiful Optical shop in our office with a wide selection of glasses to choose from. Whether it be Gucci, Prada, Dior or Fendi, with the help of one our appraised Opticians you are sure to find a pair of glasses that expresses your style. If you would like to know if we carry your favorite designer please call our Optical shop at (310)543-0541.

Q: What are the hours for your Optical shop? Do I need an appointment?
A: Our Optical shop is open, Monday- Friday from 8:00AM to 5:00PM and through the lunch hour for your convenience. You do not need an appointment for an Optical visit. Simply walk into our Optical shop and an Optician will be at your service.

Q: How long will it take to receive my contact lenses that I ordered through your office?
A:  If we do not have your contacts in stock and need to order, they will arrive in 3-5 business days depending on the type of contacts you wear.  You will be notified by an Optician when your contacts are ready for pick up. Please inquire about direct shipment of your contact lenses with our Optical shop at (310)543-0541.

Q: Can I get my glasses the same day? How long will it take for my glasses to come in after I order them?
A: We send your glasses to a laboratory to be custom made specifically for you. The time can vary depending on your prescription, coatings and any add-ons that you choose. An average pair of glasses usually takes 7-10 business days to be made and returned to our office. You will be notified by an Optician when your glasses are ready for pick up.  

Q: Can anyone pick up my glasses?
A:  It is strongly suggested that you pick up your glasses so that they can be custom fitted by an Optician. If you choose to have someone else pick up, you may need to return for final measurements.

Q: I just got glasses from your office and I can’t see out of them. What do I do?
A:  If your prescription was written by one of our physicians within a 6 month time frame, we would be able to schedule an appointment with our optometrist for a prescription re-check free of charge.

Q: My glasses are broken.  Will it cost me to get them repaired?
A:  As a courtesy, we offer repairs free of charge for glasses that are purchased through our Optical shop.

Q: My eyes are painful, I’m seeing things in my vision, I’m losing my vision, what do I do?
A: The best thing to do is contact your Ophthalmologist. Your call will be answered by a knowledgeable staff member who can help schedule an appointment according to your needs.

Q: I woke up and my eye is red and it looks like there is blood in my eye! What’s going on?
A: Don’t panic, this situation is common. You may have irritated your eye in your sleep. Most of the time the redness will goes away on its own. If you are seeing blood that is moving in your vision, you may have damaged something inside of your eye, contact our office immediately at (310)543-2611.

Q: I’m having cataract surgery, and have been told that I have to pay a fee for the implant.  My friend had cataract surgery, and didn’t have to pay anything extra.  Why am I being charged?
A: If you have chosen one of the premium lens implant to help you see both far away and up close without needing glasses, this type of implant is not covered by insurance.  It’s most likely that your friend did not get this type of implant.

Q: I have been told that I will need reading glasses after cataract surgery, but my friend had cataract surgery and doesn’t need glasses at all.  Why will I still need glasses after my cataract surgery?
A: It’s important to remember that eyes are as different as finger prints.  Unless you and your friend are identical twins (and not always even then), it’s impossible to compare your potential outcome to anyone else’s.  The success of cataract surgery can vary depending on the overall condition of your eye, your overall health, and the type of lens implant you have selected.

Q: I had cataract surgery a few months ago, and now I’ve noticed my vision getting foggy again, like it was before my cataract surgery.  I was told that the cataract wouldn’t return.  What happened?
A: It is very common, anywhere from a few months to a few years after cataract surgery, for the membrane of tissue which surrounds your implant to become cloudy.  It is commonly referred to as a secondary cataract.  This will happen in most cataract surgery cases.  It is very easily fixed, with just a quick laser treatment in our office.

Q: Why is my co pay different than what I pay for my Primary Care Physician? Do I pay a co pay for a follow up visit?
A: Ophthalmologists are considered specialists; most insurance plans have a different co pay for specialist services. Your specialist co pay will be collected each time you see a physician. Please contact your insurance plan to inquire about your specialist co pay.

Q:  There is a mistake on my statement; you may have double billed my insurance. Why is there double billing for an ophthalmoscopy?
A:  In Ophthalmology, most services are billed per eye.